Service & Support

Service & Support

We believe that providing responsive service is just as important as selling new equipment. Our field service team is committed to maintaining your equipment and responding when you need them.

Full-time service representatives train at our manufacturing facility to service all makes and models. Team members are located in the United States, Asia and Europe for fast response times.

Technical Support

With our field service team behind you, you can feel confident relying on Vante and PlasticWeld Systems equipment.

  • We have dedicated personnel for remote troubleshooting and onsite support
  • Installation and training services allow your team to hit the ground running
  • Routine inspection and maintenance can reduce costly production line down-time

Technical Support Form

Parts

Maintain the integrity of your equipment and get the most out of your investment by using OEM parts.

  • Our team of experts can provide guidance on inventory planning for scheduled maintenance and emergencies
  • Ask about volume discounts and blanket ordering strategies to enable 48-hour shipment for many inventory parts
  • Parts kits provide up to 67% cost savings and reduce production line downtime

Part Request Form

Pre-Owned Equipment

Reliable, pre-owned equipment can be cost-effective and expedite lead times

  • All machines carry a factory warranty and are tested to meet quality standards for new equipment
  • Lease and trial period arrangements are available
Equipment Upgrades

Equipment upgrades are a flexible solution to update technology at a fraction of the cost of a new machine

  • Add features to maximize throughput and optimize cycle times
  • Integrate QA inspections and data collection to meet new quality requirements

View Upgrades

Certification

Vante recommends annual verification and re-certification of temperature response and operating characteristics of the generator to insure proper operation.

  • A certified repaired technician can issue a certificate of compliance after an inspection at Vante or at your facility
  • You can save time and money by certifying multiple units during an onsite service visit

Contact Us

Service Contracts

Quarterly preventive maintenance visits can give you peace of mind that your equipment will continue to run effectively

  • Meet your quality system requirements with annual equipment certifications performed by the original equipment manufacturer
  • Lock in discount pricing for service visits, repairs and parts
  • Technicians can support any Machine Solutions brand products including MSI, Vante, PlasticWeld Systems and SteegerUSA

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RMA

When equipment must be returned for service, our team will streamline the repair process

  • Quick and convenient returns
  • Fast, accurate failure diagnostics
  • Repair estimates available with 1 – 3 day quote turnaround

RMA Form

Get To Know Our Support Team

Jonathan Bodle
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Jonathan BodleAftermarket Sales Manager
Sean Harris
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Sean HarrisAftermarket Leader
Jonathan Bodle

Jonathan BodleAftermarket Sales Manager

Sean Harris

Sean HarrisAftermarket Leader

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